Returns, Warranty & Repair Policy – LADS Lighting

Proof of Purchase Required

To complete any return, you must provide a receipt or proof of purchase.

Defective or Damaged Items

If your item is defective or damaged upon delivery, please do not install the product.

Instead, email us at ladslighting23@gmail.com with a detailed description and photos of the issue.

❗Note: We do not offer replacements or refunds for items that have been incorrectly installed.

Custom Headlights – Additional Information

If you believe your custom headlights are defective:

• You must return them to the sender address for inspection.
• We will either:
  
  
• Repair and return your headlights, or
• Send a new unit in line with our warranty policy.
• 
  

⚠️ Do not install your custom headlights if you suspect a defect.

Once installed, we cannot replace them with a new unit, but we can repair them once returned, as they are no longer in sellable condition.

Headlight Casings

Warranty does not cover damage to headlight casings.

In the event of breakage, we are only liable for LADS Lighting internal components, not the headlight itself.

Repairs

If you’d prefer us to repair your headlights instead of supplying individual parts:

• Shipping will be at the customer’s expense.

No Returns for Preference-Based Reasons

Custom-made products cannot be returned or refunded simply because they:

• Don’t meet personal expectations, or
• Are no longer wanted.

All custom headlights are tested for performance and quality before dispatch. However, they may still be replaced or repaired under the conditions listed above.

Warranty Policy

6-Month Warranty – Applies if the product is installed by the customer.

• 16-Month Extended Warranty – Applies only if installed by a licensed electrician and accompanied by a valid receipt.

Important Warranty Conditions:

• Warranty is void if:
  
  
• Installation was incorrect.
• You fail or refuse to return the headlights after we’ve requested them back for inspection.
• Any additional damage occurs after you’ve ignored our request to return them.
• 
  

Discounted or Cancelled Resale Headlights:

• These do not include a warranty.
• We will repair these headlights at the buyer’s cost.

Change of Mind

LADS Lighting does not offer refunds or exchanges for change-of-mind purchases, in accordance with Australian Consumer Law.